Customer Support

We are always here to help
Our outstanding customer support is available 24 hours a day, 7 days a week.

Service channels: Phone, email, and online chat. Our phone-based customer support is available 24/7. If you contact us by email or online chat, we will get back to you as soon as we can.

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Booking Services

Easy to make and manage bookings
Customers can book, change, and cancel bookings easily via the website, or by phone.

Post-sale services

Once booking is completed, customers can easily check the status of their flight (and for some flights, access a seat selection service) through the Trip.com website or customer service hotline.

Customer Support on Hotel Booking

1
Compensation up to 3x first night’s room fee when your booking is changed after confirmation
Part 1: Trip.com works with hotels to solve issue
Trip.com will immediately notify you if, after a hotel booking has been confirmed, the hotel can no longer arrange check-in. Trip.com will also work with the hotel to try to arrange a room of the same or higher standard as the original booked room. Trip.com will compensate any difference in cost up to a limit of three times the price of the first night’s room fee for the original booking.
If Trip.com cannot arrange a room at the hotel you booked originally, Trip.com will help arrange a booking at a nearby hotel of the same standard. Trip.com will compensate any difference in cost up to a limit of three times the price of the first night’s room fee for the original booking.
Part 2: Trip.com pays compensation
If Trip.com verifies that a compensation payment is due, you will be contacted within one working day after check-out regarding the compensation payment. To ensure compensation is completed smoothly, please keep all receipts, invoices, and foreign exchange/foreign currency payment receipts related to your stay.
2
Compensation up to 3x the first night’s room fee when there are no rooms on arrival
Part 1: User contacts Trip.com
If your booking has already been confirmed by Trip.com, but there are no rooms available at the hotel when you arrive, please contact Trip.com immediately.
Part 2: Trip.com works with hotel to solve issue
Trip.com will immediately work with the hotel to arrange a room of the same or higher standard as the original booked room. Trip.com will compensate any difference in cost up to a limit of three times the price of the first night’s room fee for the original booking.
If Trip.com cannot arrange a room at the hotel you booked originally, Trip.com will help arrange a booking at a nearby hotel of the same standard. Trip.com will compensate any difference in cost up to a limit of three times the price of the first night’s room fee for the original booking.
Part 3: Trip.com pays compensation
If Trip.com verifies that a compensation payment is due, you will be contacted within one working day after check-out regarding the compensation payment. To ensure compensation is completed smoothly, please keep all receipts, invoices, and foreign exchange/foreign currency payment receipts related to your stay.
3
Our Change and Cancellation Guarantee
Trip.com does not earn profits from or add additional charges to change and cancellation fees. If you need to cancel your booking, Trip.com will communicate with the hotel to try to reduce your cancellation charges as much as possible.
Room Guarantee Terms & Conditions
1. If no rooms are available after you arrive at the hotel, please contact Trip.com immediately. If you cannot contact Trip.com and proceed to stay in another hotel, this will be seen as forfeiting your right to the Room Guarantee.
2. The Room Guarantee cannot be used in the following scenarios:
a. You do not arrive at the hotel by the arranged time.
b. You change booking information such as room type or check-in dates, and these changes are not confirmed by Trip.com.
c. Trip.com or the hotel you originally booked has upgraded you to a room of the same standard or higher at no extra charge.
d. After your booking is updated and a room is available, you do not check in for the updated booking or you are unable to provide authentic and valid proof of check-in, or the guest names, dates, or city on the proof you provide do not match the original booking.
e. You cannot check in for your booking due to uncontrollable factors such as fire, natural disasters, or government policy.
f. Your booking has not been confirmed by Trip.com by the time you arrive at the hotel. (Please refer to emails from Trip.com to confirm whether your booking was successful).
g. Your booking is a prepaid booking and you have not completed payment.
h. Bookings with transaction security issues: (Trip.com will judge each case based on fair principles and transaction security)
•Rooms cannot be guaranteed for bookings which may be related to the following: system or network attacks, fake bookings, or reselling of bookings.
•The supplier retains the right to require the user to provide a guarantee amount for bookings where there are issues or abnormalities with the user information, user account, or number of transactions. If a guarantee amount cannot be provided, Trip.com reserves the right to cancel the users booking on behalf of the supplier.

 

1
Price Guarantee
Trip.com guarantees that the price of your flight will not change after payment has been confirmed.
If your ticket is not issued after successful payment due to the fault of Trip.com and the ticket price increases, Trip.com will cover the difference.
2
Booking Guarantee
Once your tickets are issued, Trip.com will do its best to guarantee your trip.
If you are unable to board the flight due to the fault of Trip.com, please contact us immediately. We will provide compensation according to the circumstances. The maximum possible compensation is a refund of the cost of your original flight ticket, plus a free ticket for a replacement flight designated by Trip.com.
Flight Price Guarantee and Booking Guarantee Terms & Conditions

1. Please contact Trip.com immediately if you run into any problems while booking flight tickets.
If you make your own arrangements without contacting Trip.com, or choose not to take a solution provided by Trip.com, you forfeit your rights under Trip.com’s Flight Price Guarantee and Booking Guarantee.

2. The Flight Price Guarantee and Booking Guarantee will not apply in any of the following circumstances:
a) Tickets were not issued due to unsuccessful payment.
b) Tickets were not issued due to a flight schedule change.
c) Any conditions which do not cause change from the original flight schedule.
d) Failure to board a flight is due to the fault of the customer.
e) The flight is departing within 2 hours of booking.
f) Failure to board due to any conditions not caused by Trip.com. This includes, but is not limited to, airline delays or cancellations, an issue with the airport, a Force Majeure Event, or any other causes or conditions not caused by Trip.com.
Customer Support Car Rentals
1
If the car you booked is unavailable after your booking has been confirmed, Trip.com will provide a refund and cover any costs incurred by you as a direct result of the unavailability of the car you booked, up to the value of your first day’s rental fee.
If after you have paid for your booking, the car rental supplier informs you that they are unable to provide the booked service, Trip.com will do everything it can to solve the problem. If no car rental service is available after Trip.com’s effort and coordination, Trip.com will refund you the amount paid for your booking and will cover any costs incurred by you as a direct result of the unavailability of the booked service, up to the value of your first day’s rental fee.
2
If the car you booked is unavailable upon arrival, Trip.com will provide a refund and pay you compensation equal to the value of your first day’s rental fee.
If the car you booked is unavailable upon arrival, please contact Trip.com immediately. Trip.com will do everything it can to solve the issue. If no car is available after Trip.com’s effort and coordination, Trip.com will refund you the amount paid for your booking and pay you compensation equal to the value of your first day’s rental fee.
Customer Support Airport Transfers
1
Delay Compensation Guarantee
If your driver arrives late and this is confirmed by Trip.com, Trip.com will provide compensation based on the amount of time you waited for your driver.
2
Service Cancellation Compensation
If you are unable to contact your driver upon arrival, please contact Trip.com’s customer support by phone or service chat immediately. We will work to resolve the problem as soon as possible.
If in the end we are unable to provide the airport transfer service you booked, we will cancel your booking for free and provide additional compensation worth 100% of your booking total.
3
Service Guarantee
If your booking is canceled by the supplier after it has been confirmed, Trip.com will refund your booking in full and provide additional compensation worth not less than 20% of your booking total.
4
Change or Cancellation Guarantee
If your flight or connecting flight is canceled or changed, and you are unable to use your booked airport transfer service as a result, your airport transfer booking can be canceled for free.
Customer Support on Attractions & Tours booking
1
Accurate Descriptions
We guarantee that all of our tour and ticket descriptions are accurate and valid. If you find a discrepancy between the information listed on our website and what the actual tour or ticket includes, please contact Trip.com customer support.
2
Booking Guarantee
If you cannot use your entrance ticket due to a fault by Trip.com and the issue cannot be solved within 30 minutes of being reported to Trip.com, you can purchase tickets at the attraction for the price charged at the entrance. The cost of the ticket you originally bought with Trip.com will be refunded to you, and Trip.com will also compensate you twice the amount of any difference in price between the Trip.com ticket and the price charged at the entrance.

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How to Book Cheap Flights?

Fly during the working week
Opting to take your flight during the working week can save you money. Flights departing over this period – especially Tuesdays and Wednesdays – are cheaper, mainly because these days are less popular to travel on.
Have a look at airline websites
Many airline websites have made it simpler to identify the inexpensive days to fly by displaying a "calendar view" booking system. This system allows you to scan prices ranging across the week that you are searching.
Consider flights with less-popular departure times
You may also get a bargain flight if you're willing to fly at an early hour. It may well be less expensive to fly at 6 am than at later times due to that time spot being less popular. The only problem you could face is getting to the airport at this time; make sure that public transport is running if you can't take a taxi or get a lift to the airport.
Book early instead of waiting until the last minute
Don't get fooled into thinking that last-minute deals are necessarily the best option for cheap flight tickets because they seldom are.
The smart move is to book early, even as far as a year in advance if that is possible for the flight you require. Flight tickets have a tendency to be cheaper when they are first released – which is normally about a year before the flight – so have a look online as soon as the flights you want are available.
This is particularly true if you are planning to travel during school holidays or to a destination where a famous event is taking place. These prices will increase rapidly, so book before the masses do.
The price of a flight may drop again before re-climbing in the last few days before the flight takes off but they also may not. It's not worth the risk of waiting for a drop in prices only to be faced with higher prices for leaving it until the last minute. You also run the risk that the tickets will become sold out before you book yours, especially if it's a popular flight.
If you're willing to be flexible, which is really the name of the game for cheap flight tickets, then have a look at a flight search engine as it may post flight tickets that get lower in price as the flight time approaches.
Use a credit card in a wiser way
There are a lot of advantages to paying for a flight with a credit card. One advantage is that you are protected when you make bigger purchases. For example, if you spend more than $100 on a flight, you will be covered for a refund if the airline or travel company goes out of business. This will not necessarily be the case if you pay with a debit card so check first. Credit cards are also more useful for spending in a foreign country and give you better exchange rates than you would get with your debit card.
Certain credit cards will offer you air miles for each sum of money spent, thus saving you a bit more on your flight tickets. They may also give you a certain amount of cashback on the purchase of your flight ticket.
Be aware of hidden costs of cheap flights
Be aware that cheap flight tickets with budget airlines can be deceptive. Very often there can be hidden costs, so check for air taxes, baggage fees, or seat selection costs before you buy. Airlines can also add travel insurance and other features on automatically without checking to see if you want them first.
Travel light if it's possible. Hand luggage is usually free, but be sure to check the regulations on weight limitations first.
Book package holidays which may offer cheap flight tickets
If you book a package holiday, you are likely to get discounts on flights as well as accommodation. This is because travel companies book tickets in such large volumes that they get huge discounts. It is sometimes possible to get a whole holiday for less than the price of a regular flight.